Clear, fair, and transparent — here's everything you need to know about cancellations and refunds.
We understand that travel plans can change unexpectedly. Our refund policy is designed to be flexible while ensuring we can continue to offer exceptional service to all guests. Please review the details below.
Refunds are calculated based on the date of cancellation relative to the scheduled check‑in day. The following table summarizes our policy:
| Cancellation Period | Refund Amount |
|---|---|
| 7+ days before check‑in | 100% refund (full amount) |
| 3–6 days before check‑in | 50% refund |
| Less than 48 hours before check‑in | No refund |
| No‑show (without prior cancellation) | No refund |
* All times are based on Indian Standard Time (IST). Refunds are processed within 7–10 business days after approval.
If you choose to check out before your scheduled departure date, no refund will be issued for the unused nights. We encourage you to inform us in advance so we can adjust your reservation accordingly.
We recognize that unforeseen events can disrupt travel plans. In the following situations, we offer additional flexibility:
Please note: All special‑circumstance requests must be supported by appropriate documentation and communicated to us at least 24 hours before check‑in.
To cancel or modify your booking, please contact us directly:
We recommend confirming any cancellation or modification in writing (email) to avoid misunderstandings. Our team will acknowledge your request and process the refund as per the policy.
Once your cancellation is approved, we will initiate the refund to your original payment method. The timeline depends on your bank or payment provider:
If you do not receive the refund within the expected timeframe, please contact us and we will follow up with the payment gateway or bank.
Some promotional rates or special offers may be explicitly marked as "non‑refundable." In such cases, no refund will be issued regardless of the cancellation date. This will be clearly communicated at the time of booking.
For group reservations (5+ rooms) or event bookings (weddings, corporate retreats), separate cancellation and refund terms apply. These will be outlined in your customized contract. Please contact our events team for specific details.
If you have any questions about this refund policy or need assistance with a cancellation, please don't hesitate to reach out. We're here to help.