Understand our booking terms so you can plan your stay with confidence and peace of mind.
At Red Rock Homestay, we understand that plans can change. We've designed our cancellation policy to be fair and transparent, while ensuring we can continue to offer the best experience to all our guests.
Please review the following terms carefully before making your booking. If you have any questions, don't hesitate to reach out to us directly — we're always happy to help.
Cancel up to 15 days before check‑in for a full refund. We offer flexible terms to accommodate your plans.
Cancellations between 15 and 7 days before check‑in receive a 50% refund. Cancellations within 7 days are non‑refundable.
Need to reschedule? We offer free date changes up to 7 days before your stay, subject to availability.
In case of severe weather alerts or government advisories, we offer a full refund or free rescheduling.
Here's exactly what you can expect based on when you cancel your booking.
| Cancellation Period | Refund Amount | Details |
|---|---|---|
| 30+ days before check‑in | 100% Refund | Full refund processed within 5‑7 business days |
| 15 – 29 days before check‑in | 100% Refund | Full refund — no questions asked |
| 7 – 14 days before check‑in | 50% Refund | 50% of total booking amount refunded |
| Less than 7 days before check‑in | No Refund | Full booking amount is retained |
| No‑show / Early departure | No Refund | No refund for unused nights |
Weather & Natural Calamities: In the event of severe weather warnings, government‑issued travel advisories, or natural calamities that make travel unsafe, we offer a 100% refund or free rescheduling to a future date of your choice.
Medical Emergencies: We understand that emergencies happen. If you need to cancel due to a medical emergency, please contact us directly. We may offer a full refund or reschedule on a case‑by‑case basis with supporting documentation.
Travel Insurance Recommendation: We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical emergencies, and other unforeseen events for added peace of mind.
Flexible Policy for Early Cancellations: If you cancel more than 30 days before check‑in, you receive a 100% refund. We believe in making it easy for you to plan with confidence.
Our team is here to help. Reach out to us for any clarifications or special requests.